Responsible Gaming

Responsible gaming means making informed, conscious choices about how, when, and how much you play. The goal is entertainment, not financial gain. fcmoon-casino at fcmoon777-ca.com supports players with practical tools, transparent information, and access to professional help to prevent harm and to intervene early when risks arise. If you ever feel gambling is no longer fun, we are here to help you set limits, take a break, or close your account.

Legal note for Canada: fcmoon-casino is operated by Bermuda Triangle Ltd. under an Anjouan license. We are not licensed by Canadian provincial regulators (including AGCO/iGaming Ontario). Availability and lawful use depend on your province/territory. This page provides health and safety guidance only and is not legal advice.

Risk Awareness

OBSERVE

• Frequent or escalating betting, chasing losses, or increasing stakes to feel "normal."
• Thinking about gambling when not playing; planning sessions during work/study time.
• Spending more time or money than intended; breaking self-set limits.
• Hiding play from family/friends; lying about losses or debts.
• Using gambling to cope with stress, anxiety, loneliness, or financial problems.
• Borrowing money, selling items, or missing bills to fund gambling.
• Restlessness or irritability when trying to cut down or stop.

EXPAND

Self-check test (answer Yes/No):

• I gamble with money I cannot afford to lose.
• I have lied to people important to me about how much I gamble.
• I need to bet more money to get the same excitement.
• I have tried to cut back but could not.
• I gamble to escape worries or negative feelings.
• I chase losses to try to get even.
• My gambling has caused financial, work, school, or family problems.

If you answered "Yes" to two or more, consider using our tools immediately, contacting support, or speaking to a professional service listed below.

REFLECT

• Set specific limits before you play and stick to them.
• Never gamble when upset, under the influence, or to recover losses.
• Ask us for help early-we can add safeguards to your account.

Limits & Tools

OBSERVE

fcmoon-casino provides configurable account-level controls. Interface labels may vary slightly; if you cannot locate a control, contact Support via live chat on fcmoon777-ca.com.

Deposit limits (daily/weekly/monthly)

1. Go to: Account > Responsible Gaming > Deposit Limits.
2. Select a period: Daily, Weekly, or Monthly.
3. Enter a numeric amount in CAD (e.g., 50, 200, 750).
4. Click Save. Decreases take effect immediately. Increases are subject to a 24-hour cooling-off and confirmation step.
5. You will receive on-screen confirmation and an e-mail summary.

Tip: Choose an amount aligned with discretionary income only. Do not exceed what you can comfortably afford to lose.

Time spent limits (session timers)

1. Go to: Account > Responsible Gaming > Session Control.
2. Set a session reminder (e.g., 30, 60, 120 minutes). You will receive an on-screen prompt to take a break or end the session.
3. You may enforce a maximum daily session cap; once reached, you will be logged out for the remainder of the period.

Time-Out (24-72 hours)

1. Go to: Account > Responsible Gaming > Time-Out.
2. Choose a duration: 24, 48, or 72 hours.
3. Confirm your choice. We will log you out and prevent logins until expiry. Marketing communications will be paused.

Regional compliance note (CA): Consistent with Canadian best practices, limit reductions are immediate; increases use a delay and reconfirmation to reduce impulsivity.

Self-Exclusion

OBSERVE

Self-exclusion is a stronger, binding block that restricts access for a fixed period or permanently. Use it if limits/time-outs are not sufficient.

EXPAND: How to self-exclude

1. Navigate to Account > Responsible Gaming > Self-Exclusion.
2. Select a period:
   • Temporary: 6 months, 12 months, or 24 months.
   • Permanent (lifetime): irreversible.
3. Read the consequences notice and confirm twice (checkbox + final confirm).
4. Optional: contact Support via live chat or e-mail to request additional blocks on linked accounts/devices.
5. We will send a confirmation e-mail; keep it for your records.

REFLECT: Consequences and funds

• Access: You cannot log in, deposit, or place bets during exclusion. Attempts to create new accounts may be blocked and, if detected, closed.
• Communications: Marketing e-mails/push notifications are stopped. You may still receive transactional/legally required messages (e.g., balance refund, KYC).
• Balances: Any positive cash balance will be returned to your last verified payment method where feasible within 10 business days. Bonus funds, free spins, and wagering progress are void. Unsettled bets are voided and stakes returned when possible.
• KYC/AML: We may require identity/payment verification before refunds to protect you and comply with anti-money-laundering rules.
• Reactivation: Temporary exclusions cannot be lifted early. After expiry, you must submit a reactivation request; a 24-hour cooling-off and confirmation apply. Permanent exclusions cannot be reversed.

If you are in a Canadian province with a government self-exclusion program, consider enrolling there too (note: provincial programs may not cover offshore sites).

Support Resources

OBSERVE

Help is confidential and available 24/7 in most regions. In emergencies or if you feel at risk of self-harm, contact local emergency services immediately.

LOCAL SUPPORT (Canada)

• Ontario - ConnexOntario: 1-866-531-2600 (24/7, English/French; interpreter services available). Live chat: connexontario.ca
• British Columbia - Gambling Support Line: 1-888-795-6111 (24/7, English/French; multiple languages via interpreter). bcrpg.ca
• Alberta - Addiction Helpline (AHS): 1-866-332-2322 (24/7, English; other languages via interpreter). albertahealthservices.ca
• Saskatchewan - Problem Gambling Helpline: 1-800-306-6789 (24/7). saskatchewan.ca
• Manitoba - Problem Gambling Helpline: 1-800-463-1554 (24/7). gov.mb.ca
• Québec - Jeu: Aide et Référence: 1-800-461-0140 (24/7, Français/English). jeuaidereference.qc.ca
• Nova Scotia - Problem Gambling Help Line: 1-888-347-8888 (24/7). novascotia.ca
• National crisis (not gambling-specific) - Talk Suicide Canada: 1-833-456-4566 (24/7). talksuicide.ca

Note: Numbers and availability can change. If one line is unavailable, dial 211 to request local problem gambling supports.

INTERNATIONAL SUPPORT ORGANIZATIONS

Self-exclusion schemes by country

• United Kingdom - GAMSTOP (online multi-operator): gamstop.co.uk
• Spain - RGIAJ national online self-exclusion: registradores.org or ordenacionjuego.es
• Ireland - national self-exclusion (in development); check regulators' sites for updates.
• Canada - provincial programs (e.g., OLG My PlayBreak in Ontario; BCLC Game Break in BC; AGLC Self-Exclusion in Alberta; Loto-Québec Auto-exclusion). These may not cover offshore operators.

Blocking tools and device controls

• Gamban - blocks gambling sites/apps across devices. gamban.com
• BetBlocker - free multi-platform blocking. betblocker.org
• Device parental controls/DNS filters (e.g., Apple Screen Time, Google Family Link) to restrict access.

Family support resources

• Gam-Anon (support for families/friends): gam-anon.org
• Gambling Therapy Family & Friends forum: gamblingtherapy.org
• SMART Recovery Family & Friends (Canada): smartrecovery.org

Confidentiality: Contacting these services does not notify fcmoon-casino. Professional counselors maintain privacy within applicable laws.

Help for Family

OBSERVE

Seeing a loved one struggle with gambling can be stressful. Early, empathetic conversation improves outcomes.

EXPAND: How to talk and engage

• Choose a calm time. Use "I" statements: "I'm worried because..." Avoid blame or confrontations.
• Focus on behaviours and impact (missed bills, mood changes), not character.
• Encourage practical steps: calling a helpline together, setting limits, or requesting self-exclusion.
• Do not cover debts or provide bailout funds; set clear boundaries about finances.
• Protect yourself: consider separate finances and credit monitoring.

REFLECT: Next steps

• Suggest professional help (provincial helplines above can arrange counseling).
• Join peer groups: Gam-Anon and Gambling Therapy forums provide shared experience and coping strategies.
• In crisis or if there is risk of harm, call emergency services immediately.

Operator's Commitment

OBSERVE

fcmoon-casino (fcmoon777-ca.com), operated by Bermuda Triangle Ltd. under an Anjouan license, applies monitoring and safeguards designed to reduce gambling-related harm. We are not licensed by Canadian provincial regulators; consumer recourse may differ from provincially regulated sites.

EXPAND: Risk checks and interventions

• Behavioural monitoring: rapid escalations in deposits/bets, round-the-clock play, chasing losses, repeated failed deposits, chargebacks, and frequent bonus redemption without cooling-off.
• On-site prompts: tailored pop-ups about time and spend, reminders of tools, and session reality checks.
• Friction for higher risk: delayed limit increases, cooling-off prompts after heavy losses, and optional affordability questionnaires.
• Proactive contact: If patterns indicate elevated risk, Support may contact you via in-site message or e-mail to offer limits, time-outs, or self-exclusion. We will not discuss account details with third parties.
• Protective action: Where significant risk of harm or policy breaches are identified, we may apply temporary restrictions, set limits, or place the account on hold pending a safer-gambling review.
• Privacy and data: Risk reviews use account activity and transactional data per our Privacy Policy. We do not sell safer-gambling data to third parties.

REFLECT

Our aim is prevention first. If safeguards are needed, we prioritize the least intrusive effective measure and explain our reasoning. You can appeal decisions by replying to our notification e-mail.

Updates

• Notification channels: major changes to this page or our tools will be announced by e-mail to registered players and by on-site banner/notice in Account > Responsible Gaming.
• Version control: we keep prior versions available on request for transparency.

Last updated: 23 October 2025

Contact & Feedback

For responsible gaming assistance at fcmoon-casino (fcmoon777-ca.com):

• E-mail (Responsible Gaming): [email protected]
• Live chat: available 24/7 via the website.
• Phone (Canada): currently not offered; request a call-back via live chat or e-mail if a phone conversation is required.

Responsible Gaming Support Request

Full name (as on account)

Account e-mail

What do you need?
Select... Set/adjust deposit or time limits Apply a 24-72h Time-Out Start self-exclusion Request a welfare/safe-gambling review General responsible gaming advice
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I consent to fcmoon-casino processing this information solely to address my responsible gaming request.
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Important: fcmoon-casino does not hold a Canadian provincial license. If you live in Ontario or another province with a regulated iGaming market, consider using provincially regulated sites and local exclusion programs. We will still support any safer-gambling request on your fcmoon777-ca.com account.